Terms & Conditions

These Terms & Conditions govern your use of XI PILATES services, including classes, private sessions, semi-private sessions, packages, memberships, promotional offers, studio facilities, website, booking systems, and related services. By purchasing, booking, attending, or using any XI PILATES service, you agree to be bound by these Terms & Conditions, as well as our Return & Refund Policy, Cancellation Policy, and any other applicable studio policies.

 

1. Services and Bookings

 

XI PILATES offers group classes, private sessions, semi-private sessions, class packages, memberships, promotional offers, and other related services.

 

All bookings are subject to availability and are not confirmed until successfully completed through the approved booking system or directly confirmed by XI PILATES.

 

Clients are responsible for providing accurate and current contact and payment information.

 

XI PILATES reserves the right to refuse, cancel, or modify a booking where reasonably necessary, including due to scheduling, operational, safety, or capacity considerations.

 

2. Purchases and Payments

 

All prices, packages, memberships, and promotional offers are subject to change without notice, except where otherwise required by applicable law.

 

Payment must be made in full at the time of purchase unless a separate payment arrangement has been expressly approved by XI PILATES.

 

All purchases are subject to the Return & Refund Policy and applicable cancellation terms.

 

Clients are responsible for reviewing the details, expiration date, restrictions, and conditions of any package, membership, or promotional offer before purchasing.

 

3. Class Packages and Memberships

 

Class packages, memberships, credits, and sessions must be used within the applicable validity period stated at the time of purchase.

 

Unused sessions or credits expire at the end of the applicable validity period and are not eligible for a refund, credit, or extension unless otherwise approved by XI PILATES or required by applicable law.

 

Memberships may be subject to recurring billing, minimum terms, renewal conditions, cancellation requirements, or other restrictions disclosed at the time of purchase.

 

Clients are responsible for reviewing and managing their membership status, payment information, and renewal terms.

 

4. Transfers

 

Packages, memberships, credits, and individual sessions may be transferred to a family member or friend with prior approval from XI PILATES.

 

The original purchaser must contact XI PILATES to request and authorize the transfer.

 

Once approved and completed, the transferred package, membership, credit, or session will remain subject to the original expiration date, booking policies, cancellation policy, and all other applicable terms.

 

Transfers are not eligible for cash refunds and may not be exchanged for cash or applied toward another purchase unless expressly authorized by XI PILATES.

 

5. Cancellations and Rescheduling

 

Clients must provide at least 24 hours’ notice to cancel or reschedule a booked private, semi-private, or group session.

 

Cancellations made less than 24 hours before the scheduled session, as well as no-shows, may result in the loss of the applicable session or credit and/or a $15 no-show fee, in accordance with the Cancellation Policy.

 

Clients are responsible for completing cancellations or rescheduling through the approved booking system or by contacting XI PILATES directly.

 

Failure to attend a booked session does not automatically cancel the booking or waive applicable fees.

 

6. Late Arrivals

 

Clients who arrive late may participate only in the remaining portion of the scheduled session where appropriate.

 

The session will end at the originally scheduled time, and no refund, credit, or additional time will be provided for time missed due to late arrival.

 

For safety reasons, XI PILATES reserves the right to refuse participation when a client arrives significantly late or has missed necessary warm-up or safety instructions.

 

7. Studio Cancellations and Changes

 

XI PILATES may cancel, reschedule, relocate, modify, or substitute a class, instructor, appointment, or service where reasonably necessary.

 

If XI PILATES cancels a class or appointment, the affected session will not be deducted from the client’s package.

 

Where applicable, the session may be rescheduled or the corresponding class credit returned to the client’s account.

 

XI PILATES will make reasonable efforts to provide notice of significant changes where practicable but does not guarantee that advance notice will always be possible.

 

8. Health and Safety

 

Clients must inform XI PILATES and the instructor of any medical condition, injury, pregnancy, physical limitation, medication, or other circumstance that may affect their ability to safely participate.

 

Clients are responsible for obtaining appropriate medical advice before participating in Pilates or any physical activity, particularly if they have a medical condition, injury, or other health concern.

 

Clients must follow all instructions provided by instructors and staff and use equipment only as directed.

 

XI PILATES may modify, restrict, or refuse participation where it reasonably believes that participation may create a safety risk to the client, instructor, staff, or other clients.

 

Clients must not attend the studio while experiencing symptoms of a contagious illness.

 

9. Assumption of Risk

 

Participation in Pilates, exercise, movement, and related studio activities involves inherent risks, including but not limited to muscle soreness, strains, sprains, falls, equipment-related injuries, aggravation of existing conditions, and other physical injury.

 

By participating in XI PILATES services, clients voluntarily assume the ordinary risks associated with such activities and agree to follow all safety instructions.

 

Nothing in these Terms & Conditions excludes or limits liability to the extent such exclusion or limitation is prohibited by applicable law.

 

10. Studio Conduct

 

Clients must behave respectfully and appropriately toward instructors, staff, other clients, and studio property.

 

XI PILATES does not tolerate harassment, discrimination, threats, violence, abusive conduct, disruptive behavior, or conduct that interferes with the safety or experience of others.

 

Clients may be asked to leave the studio or may have their bookings, memberships, or access suspended or terminated for violating these Terms & Conditions or studio policies.

 

No refund or credit will be required where access is suspended or terminated due to a client’s misconduct, except where required by applicable law.

 

11. Personal Belongings

 

Clients are responsible for their personal belongings while at the studio.

 

XI PILATES is not responsible for lost, stolen, or damaged personal property, except to the extent required by applicable law.

 

Clients should avoid bringing valuable or unnecessary items to the studio.

 

12. Studio Property and Equipment

 

All studio equipment, materials, furnishings, and property must be used carefully and only for their intended purpose.

 

Clients may be responsible for damage caused by intentional, reckless, or negligent conduct.

 

Clients must promptly report any damaged equipment, unsafe condition, or incident to XI PILATES staff.

 

13. Promotional Offers

 

Promotional packages, memberships, complimentary sessions, bonus sessions, discounted purchases, Grand Opening promotions, referral offers, and other special offers are subject to the specific terms disclosed at the time of purchase.

 

Promotional offers may be limited, may not be combined with other offers, and may be subject to expiration dates, eligibility requirements, or usage restrictions.

 

Promotional and complimentary sessions are non-refundable and have no cash value unless otherwise required by applicable law.

 

14. Communications

 

By providing contact information to XI PILATES, clients consent to receiving communications relating to bookings, payments, memberships, schedule changes, studio operations, and other service-related matters.

 

Where required by applicable law, clients may opt out of promotional communications by following the unsubscribe instructions provided.

 

Clients are responsible for ensuring that their contact information remains accurate and current.

 

15. Privacy

 

XI PILATES may collect, use, and store personal information for purposes including processing payments, managing bookings, communicating with clients, providing services, maintaining records, and complying with legal obligations.

 

Personal information will be handled in accordance with applicable privacy laws and XI PILATES’ privacy practices.

 

Clients should avoid providing unnecessary sensitive personal information through unsecured communication channels.

 

16. Website and Booking System

 

The website, booking system, online content, schedules, pricing, and availability may contain errors or may be changed from time to time.

 

XI PILATES does not guarantee that the website or booking system will always be available, uninterrupted, secure, or error-free.

 

Clients must not misuse, interfere with, or attempt to gain unauthorized access to the website, booking system, accounts, or studio systems.

 

17. Intellectual Property

 

All content provided by XI PILATES, including logos, branding, text, photographs, videos, graphics, class materials, and other materials, is owned by or licensed to XI PILATES unless otherwise stated.

 

Clients may not copy, reproduce, distribute, modify, publish, sell, or use XI PILATES materials for commercial purposes without prior written permission.

 

18. Photos, Videos, and Recordings

 

XI PILATES may occasionally take photographs, videos, or recordings at the studio for operational, educational, promotional, or social media purposes.

 

Clients who do not wish to appear in such materials should notify XI PILATES in advance or speak with staff upon arrival.

 

Clients may not photograph, record, or livestream instructors, staff, or other clients without appropriate consent.

 

19. Limitation of Liability

 

To the fullest extent permitted by applicable law, XI PILATES, its owners, instructors, employees, contractors, and representatives will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from the use of or inability to use XI PILATES services.

 

This section does not limit liability for matters that cannot legally be limited or excluded under applicable law.i

 

20. Indemnification

 

To the extent permitted by applicable law, clients agree to indemnify and hold harmless XI PILATES, its owners, instructors, employees, contractors, and representatives from claims, losses, damages, liabilities, costs, and expenses arising from the client’s breach of these Terms & Conditions, misuse of studio property, or negligent or intentional conduct.

 

21. Policy Changes

 

XI PILATES reserves the right to update or modify these Terms & Conditions and other studio policies from time to time.

 

The terms applicable to a purchase or booking will generally be the terms in effect at the time of that purchase or booking, subject to applicable law.

 

Continued use of XI PILATES services after updated terms are posted or communicated may constitute acceptance of the revised Terms & Conditions.

 

22. Governing Law

 

These Terms & Conditions are governed by the laws of the Province of Ontario and the applicable laws of Canada.

 

Any dispute arising from or relating to these Terms & Conditions or XI PILATES services will be subject to the applicable courts of Ontario, unless otherwise required by law.

 

23. Severability

 

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

 

24. Entire Agreement

 

These Terms & Conditions, together with the Return & Refund Policy, Cancellation Policy, Privacy Policy, and any other applicable written studio policies, constitute the agreement between the client and XI PILATES regarding the use of XI PILATES services.