Privacy Policy

A legal disclaimer

At XI PILATES, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book a session, purchase a service, or otherwise interact with XI PILATES.

1. Information We Collect

We may collect personal information including, but not limited to:

* Full name

* Phone number

* Email address

* Date of birth

* Booking and appointment information

* Purchase and payment information

* Emergency contact information, where applicable

* Health, injury, or physical-condition information voluntarily provided for the purpose of safely delivering Pilates instruction

* Communications you send to us by email, phone, text message, social media, or through our booking system

2. How We Use Your Information

Your personal information may be used to:

* Create and manage your client profile

* Schedule, confirm, change, or cancel appointments and classes

* Process purchases and payments

* Communicate with you regarding your bookings, memberships, packages, studio updates, and services

* Provide Pilates instruction appropriate to your individual needs

* Maintain studio safety and client records

* Respond to questions, requests, or customer service matters

* Send promotional or marketing communications where you have provided consent

* Meet applicable legal, accounting, insurance, or regulatory requirements

3. Payment Information

Payments and online bookings may be processed through third-party service providers, including Square.

XI PILATES does not directly store your complete credit or debit card information when your payment is processed through a third-party payment provider. Payment information is handled according to the privacy and security practices of the applicable payment processor.

4. Booking and Third-Party Services

XI PILATES may use third-party platforms to operate our website, booking system, payment processing, email communications, and other business services.

These service providers may collect or process certain personal information in accordance with their own privacy policies and applicable laws.

We only share information with service providers where reasonably necessary to operate our business and provide services to you.

5. Health and Fitness Information

Clients may voluntarily provide information regarding injuries, pregnancy, physical limitations, medical history, or other health-related considerations relevant to participation in Pilates sessions.

This information is used only for purposes reasonably related to client safety, exercise modification, instruction, and service delivery.

Providing health information does not create a medical, physiotherapy, rehabilitation, or other healthcare-provider relationship with XI PILATES.

6. Marketing Communications

With your consent, XI PILATES may send you information about:

* Class schedules

* New services

* Studio announcements

* Promotions

* Events

* Special offers

You may unsubscribe from promotional communications at any time by using the unsubscribe option provided or by contacting XI PILATES directly.

You may still receive essential service-related communications regarding existing bookings, purchases, or your account.

7. Sharing of Personal Information

XI PILATES does not sell or rent your personal information.

We may disclose information where reasonably necessary to:

* Service providers supporting our business operations

* Payment and booking platforms

* Professional advisors such as accountants, insurers, or legal advisors

* Government authorities or regulatory bodies where required by law

* Protect the safety, rights, or property of XI PILATES, our clients, or others

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

9. Retention of Information

Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, insurance, or business requirements.

When information is no longer required, it may be securely deleted, destroyed, or anonymized.

10. Access and Correction

You may request access to the personal information XI PILATES maintains about you and may ask us to correct inaccurate or outdated information, subject to applicable legal requirements.

You may also request withdrawal of consent to certain uses of your personal information where permitted by law.

11. Cookies and Website Information

Our website and third-party service providers may use cookies or similar technologies to operate the website, understand website usage, remember preferences, and improve the user experience.

Your browser settings may allow you to limit or disable certain cookies.

12. Children and Minors

Where services are provided to minors, personal information may be collected from or with the consent of a parent or legal guardian as appropriate.

Parents or legal guardians may be required to complete registration, consent, waiver, or payment documentation on behalf of a minor.

13. Changes to This Privacy Policy

XI PILATES may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or legal requirements.

The most current version will be made available through our website or upon request.